Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Flametree Customer Support using the options provided.
Incident
Report an Issue
Required fields are marked with an asterisk*
{"xsrfToken":"e09eb607497b34fb3b53debf2c87e868296e4a34_lout","branding":{"id":"107","key":"enf","name":"Flametree Customer Support","portalBaseUrl":"/servicedesk/customer/portal/107","logoUrl":"https://api.media.atlassian.com/file/70bc2ae0-1967-4a25-a3b6-059b1773425c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODYyYjNmNi1hYTE2LTQxNjUtOTE3OS1iZDc0OWMwNDY5YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcwYmMyYWUwLTE5NjctNGEyNS1hM2I2LTA1OWIxNzczNDI1YyI6WyJyZWFkIl19LCJleHAiOjE3NzgxNzA1OTYsIm5iZiI6MTc3ODE2NzA1NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xwBQPftDzOp1tzDUIY2zN0lFGrscS9qOyWmTMzCybZA&client=a862b3f6-aa16-4165-9179-bd749c0469a0"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a84326e7-42e2-4018-9737-561489ee4b04/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODYyYjNmNi1hYTE2LTQxNjUtOTE3OS1iZDc0OWMwNDY5YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4NDMyNmU3LTQyZTItNDAxOC05NzM3LTU2MTQ4OWVlNGIwNCI6WyJyZWFkIl19LCJleHAiOjE3NzgxNjc2NTYsIm5iZiI6MTc3ODE2NzA1Nn0.6Zjo1GYgWiZREQqMV4VzyGX-Cbyl_OSKrFYVKh_B90Y&client=a862b3f6-aa16-4165-9179-bd749c0469a0&mode=fit","logoId":"a84326e7-42e2-4018-9737-561489ee4b04","isLogoAvailable":true,"helpCenterTitle":"Flametree Support","sharedPortalName":"Flametree Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Flametree Support","sharedPortalName":"Flametree Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ed8447","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODYyYjNmNi1hYTE2LTQxNjUtOTE3OS1iZDc0OWMwNDY5YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzgxNjc2NTYsIm5iZiI6MTc3ODE2NzA1Nn0.EfDOSVqculQsYlpcAw32dffOiIXPOhd6vO81jpSz-BA&client=a862b3f6-aa16-4165-9179-bd749c0469a0&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"107","key":"enf","projectId":10676,"serviceDeskId":107,"name":"Flametree Customer Support","description":"<p>Welcome! You can raise a request for Flametree Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/107","reqTypes":[{"id":"210","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Report an Issue</p>","icon":10667,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[164],"key":""},{"id":"204","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10662,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[164],"key":""},{"id":"211","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[164],"key":""},{"id":"208","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"205","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"207","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"206","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"209","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":164,"name":"Flametree"}],"orderMapping":{"164":[204,210,211],"131":[204,205,206,207,209,210,211]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":107,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ENF","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODYyYjNmNi1hYTE2LTQxNjUtOTE3OS1iZDc0OWMwNDY5YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTU4NjEwMzI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzgxNjgyNTYsIm5iZiI6MTc3ODE2NzA1NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BL-FJCK-Vvpry_4RpUSJ1m4-lVfdZOz5gyGCebYVsJc","targetCollection":"upload-user-collection--58610329","endpointUrl":"https://api.media.atlassian.com","clientId":"a862b3f6-aa16-4165-9179-bd749c0469a0","tokenDurationInMins":20}},"reqCreate":{"id":210,"projectId":10676,"issueType":{"id":"10068","name":"New Feature"},"form":{"name":"Incident","descriptionHtml":"","callToAction":"Incident","intro":"<p>Report an Issue</p>","instructions":"","icon":10667,"iconUrl":"https://get.support.flametree.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the issue you're experiencing","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10151","fieldConfigId":"10315","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10108","label":"Critical","selected":false,"children":[]},{"value":"10109","label":"High","selected":false,"children":[]},{"value":"10110","label":"Medium","selected":false,"children":[]},{"value":"10111","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10640","fieldConfigId":"11131","label":"Detail the nature of this impact on the business or customers","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/107/create/210","requestValidateBaseUrl":"/servicedesk/customer/portal/107/validate/210","calendarParams":{"firstDay":0,"date":"2026-05-07T15:17:36+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhODYyYjNmNi1hYTE2LTQxNjUtOTE3OS1iZDc0OWMwNDY5YTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTU4NjEwMzI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzgxNjgyNTYsIm5iZiI6MTc3ODE2NzA1NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.BL-FJCK-Vvpry_4RpUSJ1m4-lVfdZOz5gyGCebYVsJc","targetCollection":"upload-user-collection--58610329","endpointUrl":"https://api.media.atlassian.com","clientId":"a862b3f6-aa16-4165-9179-bd749c0469a0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
